Sign up online at http://boyerandassociates.webex.com to view a webinar. If you sign up online please note that you will need a credit card.
If you would like to be invoiced for the class please call (262) 754-0525 and we will send out an invoice and get you set up for the class.
Webinars are also available on CD.
Wound Care Prevention: Basic for All Clinical Staff
November 5, 1-2pm
$99.00 online, $99.00 in-house training
Have you wanted to learn more about the wound care differentiation and wound care staging process. Look no further! This special one hour webinar is going to focus on the basics of wound care and pressure ulcers. We will also focus on proactive, and preventative measures.
Recommended Audience: Clinical staff that would like more information on wound care and pressure ulcer basics.
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Customer Service for All Staff
November 18, 1-3pm (CST)
$199.00 online, $99.00 for in-house training
In today’s nursing home environment, customer complaints can lead to multiple issues including significant citations, legal liability, and numerous other internal interpersonal relationship failures. The successful facility adopts customer service as an integral part of their day to day relationship with residents and families. This workshop is designed to help the participant with practical applications for dealing with complaints and creating a customer friendly culture.
Understanding the origins of complaints
Finding the best approach in dealing with complaints
Understanding the importance of teamwork in resolving issues
How to make good customer service a part of every day
Recommended Audience: Director’s of Social Services and staff, Admissions Coordinators, Marketing & Activity Directors
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Customer Satisfaction-
The Role of the Manager
November 19, All Day Training
$149.00 for in-house training
In today’s regulatory environment, it is critical that all staff practice good customer service as a part of their daily interaction with residents and families. This workshop is designed to promote correct responses to complaints through role playing
and group interaction at the manager level. Once the manager is comfortable as a role model, these techniques need to be passed along to all staff. This will support a culture change at all levels.
Identify why customers become dissatisfied
Learn how to appropriately handle concerns and complaints
Develop customer service standards for each department
Facilitate a team approach to delivering good customer service
Learn to use practical applications to assist in solving issues
Recommended Audience: All Management Staff (only 30 seats available)
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Trends in Skilled Nursing & Assisted Living Litigation's
1 NAB Credit
November 24, 1-3pm (CST)
$199 online, $99.00 in-house training
Come learn about all the newest trends in Skilled & Assisted living litigation's from Marilyn Carol, JD, MS, RN. Marilyn Carroll is a shareholder with Schott, Bublitz & Engel, s.c. She concentrates on her practice in health care law, focusing on healthcare litigation and regulator matters.
Ms. Carroll has substantial experience representing health care providers in legal actions.
Recommended Audience: Administration & Nurses
Friday, November 6, 2009
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